1. Return Policy

Perfect Throw USA offers a 14-day return policy on most products.

Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.

Returns without a Valid Proof of Purchase will not be available for a refund.

Information regarding return activity will be held in a company-wide database of customer return activity.

To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below, may not be returned once they have been opened.

For items excluded from returns, the manufacturer's contact information may be provided upon request.

Returns with a gift receipt will be offered a gift card or an even exchange.

The following identification is accepted for returns: U.S. or Canadian Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport.

Perfect Throw USA reserves the right to limit returns or exchanges regardless of proof of purchase.

 

Product Exclusions and Restrictions

The following items cannot be returned:  Custom and Special Order Items, Autographed Collectibles and Memorabilia, and Gift Cards.

Items may only be returned by mail. In-store returns will not be accepted. 

To return an online purchase, select ONLINE RETURN in the below webform and enter your online order number and billing zip code for proof of purchase barcode. You can also use any other Valid Proof of Purchase as proof of purchase for an in-store return.  Customer is responsible for all shipping costs for item returns.

2. How Do I Exchange An Item?

To exchange an online item , simply return the original item by mail, to this address:

and then contact our Customer Service team at 1-520-404-9234. We can replace an order for you in exchange for a different size of the same product for the original purchase price.

3. What If I Already Opened Or Used My Item?

The applicable policy depends on the item being returned.

The following items cannot be returned:  Custom and Special Order Items, Autographed Collectibles and Memorabilia, and Gift Cards.

StrikeOut Strippz must be returned in the original packaging and with all accompanying manuals, parts, and accessories included.

4. How Can I Track My Return

To track your return, use must have your order number and billing zip code. Enter the information into our "Track My Return" feature in the  dropdown.

You can also use the tracking number provided on your return label and enter it on the shipping carrier site.

5. When Will I Recieve My Refund?

If you return your online order via mail, it usually takes 2-3 weeks from Perfect Throw USA receiving your return for a credit to be issued. Refunds will be provided to the original form of payment for the purchase price of the item, including sales tax.

If it has been more than 3 weeks, you should first reach out to your financial institution regarding the credit. After speaking with your financial institution, if you still have questions, please contact our Customer Service department at 1-520-404-9234

6. What If I Don't Have My Reciept?

If you no longer have your receipt from an in-store purchase, please contact our Customer Service team either by phone at 1-520-404-9234 or Chat. Our agents are happy to assist you by sending you a copy of your receipt, if purchaser identity is confirmed.

Returns without an original sales receipt or pack slip will not be eligible for returns.